Failure is no Option

Performance assessment of people in complex systems

Is it useful if honest mistakes end up in the personnel file of the unhappy actors? This still widespread practice is one of the concrete obstacles to a living culture of trust. Mental barriers in the minds of managers are the blockers. Can we talk about it?


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Wrong eye operated

The health care system struggles with malpractice stories that come out in the open. They are unflattering stories, not only because they involve patient suffering, but because they are too often not used for learning. What's at the heart of it?

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Why do we blame

When we set out to deal with error differently, we need to address the concept of psychological safety. As a leader, this involves creating an anxiety-free environment. The biggest hurdle in this endeavor is how to deal with the accusation.

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