Failure is no Option

Is it useful if honest mistakes end up in the personnel file of the unhappy actors? This still widespread practice is one of the concrete obstacles to a living culture of trust. Mental barriers in the minds of managers are the blockers. Can we talk about it?

The health care system struggles with malpractice stories that come out in the open. They are unflattering stories, not only because they involve patient suffering, but because they are too often not used for learning. What's at the heart of it?

In complex systems, we tend to attach too much importance to people and their actions. In doing so, we diminish the influence that all other functions in a system have on the outcome. At the latest when it comes to the question of his responsibility in the event of an incident, this view becomes dishonest because it does not correspond to the real…

Facebook was hit at the beginning of the month. The total failure showed us how fragile and ultimately unreliable this monstrous network is. But what do we hear? It was human error. In this case, too, are we being told that the system is perfect and only humans are at fault?

When we set out to deal with error differently, we need to address the concept of psychological safety. As a leader, this involves creating an anxiety-free environment. The biggest hurdle in this endeavor is how to deal with the accusation.