A plane crash in aviation, the breakdown of the communications network at a telecommunications provider and life-threatening risks resulting from incorrect drug administration in a hospital are all worst case scenarios for organizations that are normally expected to offer a high degree of reliability. In ‘High Reliability Organizations‘, all parties involved make every effort to ensure that nothing of this kind happens. But crashes and system failures still occur. The motto here: Failure is not an option!
When it comes to safety and reliability, failure as a principle of inner attitude can never be an option, especially for high-risk organizations.
Do you want to maintain a high degree of availability for your company's services? Then the three essential key factors of safety, reliability and resilience also apply to you. Aspects that also play a major role in aviation – a highly complex system that comes face to face with technological change, growth, competitive pressure and major risks.
However, in spite of these challenges, aviation has become the safest transportation system. Philosophies, concepts and methods that I include in my consulting services and my approach to organizational and management development form the backbone of this success story.
With many years of experience as a manager and airline captain, I support the top management, managers and organizations that have to handle and assume responsibility for potentially significant risks – because one thing is for sure: Failure is not an option!